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Help Center

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Help Center

Welcome to Help Center! Please click the buttons below to learn more.

  • Submit a Support Case

  • Creative Packaging Design

  • Print on Your Demand

  • Help to Save Time & Costs

  • Logistics & Shipping

  • How to Place an Order?

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How to Place an Order?

How to Place an Order?

Ready to turn your brand’s packaging or print ideas into high-quality, eye-catching products? Our ordering process is designed to be seamless, transparent, and stress-free - no confusing jargon, just clear steps to get exactly what you need. Here’s how it works:

 

1. Share Your Vision (15 Minutes Max!)

Start by telling us what you need - no detail is too small! You can:

Fill out our online order form (top right of this page) with key info: product type (e.g., custom boxes, brochures, labels), size, quantity, material (e.g., kraft paper, glossy cardstock), and any special finishes (e.g., embossing, UV coating).

Upload your design file (we accept PDF, Ai, PSD, CDR - if you don’t have one, no problem! Our in-house designers offer free initial design sketches to bring your ideas to life).

Chat with our support team (click the “Live Chat” button) or we’re here 12/5 to answer questions like “What material works best for food packaging?”

 

2. Get a Custom Quote (Within 24 Hours)

After receiving your details, our team will craft a personalized quote with no hidden fees - just the cost of production, materials, and any add-ons you requested. We’ll also share:

Estimated production time (we offer rush options for tight deadlines!).

Material samples (free for orders over 500 units) so you can feel the quality before committing.

If you want to adjust quantities or finishes, just let us know - we’ll update the quote in real time.

 

3. Approve Your Design Proof

Once you accept the quote, we’ll send a high-res digital proof (via email) within 48 hours. This shows exactly how your product will look - colors, text, sizes, and finishes included.

Review it carefully (we recommend checking logos, contact info, and colors against your brand guidelines!).

Request edits - we offer up to 3 free design revisions to make sure it’s perfect.

Only when you click “Approve” do we move to production - your satisfaction is our priority.

 

4. Confirm Production & Payment

After proof approval, we’ll send a final order confirmation with:

— Production start/end dates.

— Tracking number (once production ships).

— Secure payment options (credit card, PayPal, bank transfer - we also offer net-30 terms for repeat clients). Payments are only processed once you confirm all details - no surprises.

 

5. Receive Your Finished Order

Sit back and relax! We’ll package your order securely to avoid damage and ship it via your preferred carrier (DHL, UPS, or local delivery). You can track progress anytime using the link in your confirmation email.

— Most orders arrive within 5-7 business days.

— Rush orders will take 3-5 days.

 

Ready to Start?

Ordering custom printing & packaging shouldn’t be hard - and with us, it isn’t. Click “Start Your Order” below, or reach out to our team at service@brandack.com. We can’t wait to help your brand stand out!

Logistics & Shipping

Logistics & Shipping

At BRANDACK, we know great packaging doesn’t end at design - it needs a seamless logistics & shipping plan to reach your customers safely, on time, and cost-effectively. Whether you’re sending custom product boxes, branded mailers, or bulk packaging supplies, our logistics-focused solutions turn shipping stress into confidence.

 

Packaging Designed for Logistics Success

Every print package we create is engineered with shipping in mind. We use durable, transit-tested materials (from moisture-resistant cardstock to shock-absorbing inserts) that protect your products through trucks, ships, or planes. Need packaging for international shipping? We optimize dimensions to fit standard cargo containers, avoid oversize fees, and add clear labeling (including customs-compliant marks) to speed up clearance.

 

Trusted Logistics Partners

We’ve teamed up with leading global and local shipping providers (including FedEx, DHL, UPS, and regional carriers) to offer flexible options:

Express Shipping: For urgent orders (e.g., last-minute product launches), get delivery in 1-3 business days.

Standard Shipping: Cost-effective for bulk orders, with reliable 5-7 business day delivery.

Freight Shipping: For large-scale projects (e.g., retail store displays), we coordinate full/less-than-truckload (FTL/LTL) freight with real-time tracking.

 

Full Visibility, Zero Guesswork

No more asking “where’s my package?” Our integrated tracking system lets you:

— Check order status 12/5 via your customer portal.

— Receive email/SMS alerts for shipping confirmation, transit updates, and delivery.

— Access shipping documents (invoices, packing slips, customs forms) instantly.

 

Cost-Saving Logistics Tips (From Our Experts)

Our help center isn’t just about support - we help you cut shipping costs too! Ask our team for:

Tips to reduce package weight without sacrificing protection.

Advice on choosing the right shipping method for your order size/location.

Bulk shipping discounts for recurring orders.

 

Here for You, Every Step of the Way

If you have questions - whether it’s “Can this package survive ocean shipping?” or “How do I track my bulk order?” - our logistics support team is ready. Reach us via live chat, email, or phone, and we’ll resolve issues fast.

 

Your packaging tells your brand story - let’s make sure it arrives in perfect shape. Partner with BRANDACK for logistics & shipping that matches the quality of your print. Get a quote today!

Help to Save Time & Costs

Help to Save Time & Costs

At BRANDACK, we understand that efficient design, printing, and packaging solutions are crucial to your success. That’s why we’ve built our services around helping you streamline processes, reduce expenses, and deliver exceptional results - without compromising on quality.

 

Smart Design Service

Say goodbye to lengthy design cycles! Our customizable templates, expert-led creative services, and user-friendly digital tools empower you to create professional-grade designs in minutes. Whether you need logos, marketing materials, or product packaging, we provide resources that accelerate creativity while keeping costs low.

 

Optimized Printing Processes

We leverage cutting-edge printing technology and bulk-order strategies to ensure high-quality output at competitive prices. With options for on-demand and large-scale printing, you avoid overproduction, minimize waste, and only pay for what you need. Plus, our automated proofing system helps catch errors early, saving you time and revision costs.

 

Efficient Packaging Made Simple

From conceptualization to delivery, our packaging solutions are designed for speed and affordability. We offer lightweight yet durable materials, innovative structural designs, and eco-friendly alternatives to reduce shipping costs and environmental impact. Our end-to-end support ensures your packaging not only looks great but also aligns with your budget and timeline.

 

Why Choose Us?

Time-Saving Digital Platforms: Instantly access quotes, place orders, and track projects online.

Cost-Effective Bundles: Enjoy discounts on combined design, printing, and packaging services.

Dedicated Expert Support: Our team is here to guide you - every step of the way.

 

Let us help you simplify your workflow, maximize your resources, and achieve more for less. Explore our help center to discover tips, tools, and tailored solutions designed to save you time and money.

 

Get Started Today - Effortlessly and Affordably!

Print on Your Demand

Print on Your Demand

Print on Your Demand: Your Vision, Made Real

Welcome to a new era of printing - where your ideas take shape exactly as you imagine. "Print on Your Demand" isn’t only a service, but also a promise. A promise that every product you envision can be brought to life with precision, creativity, and care. No more compromises. No more limitations. Just limitless possibilities.

 

Whether you’re a startup crafting your first branded packaging, an artist launching a limited edition series, or an enterprise refreshing your visual identity - we’re here to make it happen. Your demand is our command.

 

Why Choose Print on Your Demand?

Freedom to Create: From bold designs to subtle textures, every detail is yours to control.

No Minimum Orders: Print one hundred or print one thousand - the power is in your hands.

Fast & Flexible: Need it now? We’ve got you. Tight deadline? Consider it done.

Planet-Conscious: Eco-friendly inks, recycled materials, and waste-reducing technology - because your vision shouldn’t cost the earth.

 

How It Works

Imagine It: Share your idea - upload your design, sketch your concept, or simply tell us your story.

Customize It: Choose your materials, finishes, and dimensions. We’ll guide you every step of the way.

Print It: Watch your vision become reality with our state-of-the-art printing technology.

Love It: Receive a product that’s uniquely, unmistakably yours.

 

Ideal For the Following:

— Custom packaging & labels

— Promotional materials

— Art prints & photography

— Event merchandise

— Personal gifts & keepsakes

 

Your creativity is our inspiration. Your demand is our direction.


Ready to Make Your Mark?

Start your print journey today. Explore our design tools, connect with our experts, or request a sample - because every great idea deserves to be printed perfectly.


Print on Your Demand: Where Ideas Become tangible.

Creative Packaging Design

Creative Packaging Design

Welcome to your one-stop hub for turning packaging ideas into impactful, shelf-ready solutions. Whether you’re a startup crafting your first product box or an established brand refreshing your packaging identity, we’re here to simplify creativity, clarify processes, and ensure your design shines - from concept to print.

 

Answered Your Top Questions

Stuck on material choices? Unsure how to balance creativity with functionality? Our curated FAQs solve the most common challenges:

 

Material Guidance: Which option fits your product? (Eco-friendly kraft for artisanal goods? Rigid boxes for luxury items? Recyclable plastics for electronics?) We break down durability, printability, and sustainability for every use case.

Design Rules for Print: Avoid costly mistakes! Learn how to set up bleed lines, choose print-safe colors (CMYK vs. RGB), and ensure logos/text stay crisp on curved or textured surfaces.

Customization Limits: Can we add die-cut windows? Embed QR codes? Print on both inner/outer layers? Yes - we outline all possible tweaks (and budget-friendly alternatives) here.

 

Step-by-Step Guide to Your Custom Packaging

We make the process transparent, so you never feel lost:

Share your goals (product type, size, budget, design inspiration).

Receive 2-3 custom design concepts from our team (revisions included!).

Approve a digital mockup (we adjust until it’s perfect).

Optional: Review a physical sample (ships in 3-5 days).

Finalize for printing - we share a production timeline and tracking link.

 

Get Expert Support, When You Need It

Our team of packaging designers and print specialists is here to help:

12/5 Quick Help: Use live chat (bottom right!) for urgent questions (e.g., “Will this design work for frozen products?”) or email service@brandack.com - we will reply within 1 business day.

Personalized Consultations: Schedule a free 15-minute call to walk through your ideas. We’ll offer feedback on improving usability (e.g., easier-to-open tabs for snack boxes) and boosting brand appeal.

Sample Requests: Unsure about a material or finish? Order a free physical sample kit - see, touch, and test before finalizing your design.

 

Still Need Help?

— Submit a support ticket with details (attach your design draft if you have one!) for in-depth assistance.

— Watch our video tutorials (e.g., “How to Prepare Artwork for Die-Cutting” or “Choosing the Right Box for Shipping”).

— Visit our blog for trend spotlights (minimalist design, unboxing experiences) and case studies (how we helped a café boost sales with custom coffee bags).

 

At BRANDACK, creative packaging isn’t just our service - it’s how we help your brand stand out. Let’s turn your ideas into something customers will remember.

 

More Than Just Answers - A Partnership:

The help center is a testament to our commitment to your success. We’re not only a printing company, but also your creative partner. Can’t find what you need? Our dedicated support team is just a click away, ready to provide personalized advice and technical support.

 

Dive in, get inspired, and let’s create something extraordinary together.

Submit a Support Case

Welcome to send a support case! We will do the customer supports for you in 24 hours during working days.